Alloc8 Billing & Payment Policy

Effective Date: 01 March 2025

Welcome to Alloc8. We are committed to delivering best-in-class workforce management solutions—and part of that is ensuring clear, transparent billing processes.

1. Invoicing & Payment Terms

• Invoices are issued monthly on the 1st business day of your billing cycle.

• Billing is for the month ahead based on license count, usage, and agreed services.

• Payment is due within 14 days of invoice date (Net 14).

• Accepted payment methods:

  • Credit Card (Visa, Mastercard, Amex)

  • Direct Debit (recommended for recurring subscriptions)

  • Bank Transfer

Late payments beyond 30 days may incur a 2% monthly late fee. Accounts over 45 days overdue may be suspended with notice.

2. Disputes & Invoice Queries

• Disputes must be raised within 7 days by emailing [e-mail]

• Alloc8 will acknowledge within 2 business days and aim to resolve within 5 business days.

• Undisputed amounts must still be paid by the original due date.

3. Overdue Accounts

Days Overdue	Action
10	Courtesy reminder sent
15	First overdue reminder
21	Late fee notice issued
30	Final notice and call
45	Suspension notice
60	Termination and debt recovery

4. Account Suspension & Reactivation

If your account is suspended due to non-payment, access to services and data will be temporarily disabled. Full payment of outstanding balances is required for reinstatement.

5. Currency & Tax

Invoices are billed in your local currency (AUD, USD, CAD, or GBP) as agreed during onboarding. Applicable taxes (GST, VAT) will be added based on location.

6. Questions?

For invoice or billing questions:

• Email: [e-mail]